Support


Warranty

One-Year Warranty

For products whose packaging is marked with our One-Yea r Warranty Logo when sold through authorized retailers, we warrant our consumer products to be defect free both in mate rials and workmanship that result in failure during normal usage. This warranty is extended to the original end-user purchaser, begi nning at the time of retail purchase. This limited warranty is the sole and exclusive remedy, offered in lieu of all other warranties, expressed or implied. Sonicake will not be liable for any indirect,incidental, or pun itive damages arising from use of this product.

 

This Limited Warranty does not cover:

Normal wear and tear
Damage to any non-Sonicake product used in connection with this product
Misuse, unauthorized modifications, and external causes such as acts of nature
Damage caused by accident, abuse, misuse or modification of the Product
Scratching or surface damage to any non-Sonicake product

 

Lifetime Warranty

For products whose packaging is marked with our Lifetime Warranty L ogo when sold through authorized retailers, we warrant our consumer prod ucts to be defect free both in materials and workmanship that result in failure during normal usage.This warranty begins at the time of original retail purchase, and is extended to the original end-user purchaser. This limited warranty is the sole and exclusive remedy, offered in lieu of all other warranties, expressed or implied. Son icake will not be liable for anyindirect, incidental, or punitive damages arising from use o f this product.

 

This Limited Warranty does not cover:
Normal wear and tear
Damage to any non-Sonicake product used in connection with this product
Misuse, unauthorized modifications, and external causes such as acts of nature
Damage caused by accident, abuse, misuse or modification of the Product
Scratching or surface damage to any non-Sonicake product

 

No Other Warranties

To the maximum extent permitted by law, this warranty and the reme dies set forth above are exclusive and in lieu of all other warranties, remed ies and conditions, whether oral or written, express or implied. Sonicake specif ically disclaims any and all implied warranties, including, without limitation, war ranties of merchantability and fitness for a particular purpose. If Sonicake cannot l awfully disclaim or exclude implied warranties under applicable law, then to the exte nt possible any claims under such implied warranties shall expire on expiration of the w arranty period. No Sonicake reseller, agent, or employee is authorized to make any modif ication, extension, or addition to thiswarranty.

 

Making a Warranty Claim

You can begin a warranty claim by contacting our Customer Service Team.
Sonicake will, at its discretion, ship a replacement to you postage paid. All returns and warranty claims must be acknowledged and approved by Sonicake before sending the product to us. Sonicake reserves the right to send you a replacement product that i s the same or of a similar style, or a substitute equivalent that may not be of like kind. Re placement products are warranted as above for the remainder of the original applicable P roduct warranty period. If the product is exchanged, the replacement product becomes you r property and the product becomes Sonicake property.Sonicake is not liable for Products that are damaged or lost in transit to Sonicake if shipped other than with our prepaid return label.

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Return Policy

Returns

Here, we hope that you will be able to resolve whatever problems you are experiencing. AND we're terribly concerned about whatever inconvenience your purchase may have caused you.

Our return policy lasts 30 days. If 30 days have gone by since the date of your purchase, a refund or an exchange is not available to you.

To be eligible for a return, your item and packaging must be undamaged and in mint condition. We suggest that you don't dispose the packaging and keep it for a while.

 

Refunds (if applicable)

A confirm email will be sent to you from Sonicake.com to notify you whether your application for refund is accepted, after inspecting the returned item. If accepted, your refund will be processed immediately. A credit will automatically be applied to your credit card, or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, we advise you to check your bank account, firstly. Then, contact your credit card company. It may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all the above, and still haven’t received your refund, please contact us at support@sonicake.com

 

Replacements (if applicable)

We only replace defect items, within 30 days of your purchase. The defect item would be solely replaced by an item of the same model as your original one. If you feel the need to exchange your item, please contact us at support@sonicake.com

 

Shipping

     1.Products with quality-related issues

Sonicake.com will be responsible for shipping fees (within 12USD). When you want to return your defect item, please get RMA APPLICATION FORM from our Support Center, fill it in then send it to us at support@sonicake.com

     2.Products with no quality-related issues

You will be responsible for paying the shipping costs, returning the item. The shipping costs are non-refundable.

Depending on where you are, the time for the exchanged item to reach you, may vary.

If you are shipping an item over $50, a trackable shipping service or a shipping insurance coverage is advised. If the returned item is not received by us, neither a refund nor a replacement is eligible to you.

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Privacy Policy

The Information We Collect

We collect information from you when you register on our site, place an order or subscribe to our newsletter. 
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, shipping address or phone number. You may, however, visit our site anonymously.

 

The Purpose We Use Your Information For

Any of the information we collect from you may be used in one of the following ways:

 

To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

 

To send periodic emails

The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc. 
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

 

Implementation to Protect Your Information

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. 
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment Gateway Providers Database only to be accessible by those authorized with special access rights to such systems, who are required to keep the information confidential. 
After a transaction, your private information will not be stored on our servers.

 

About Cookies

Yes, we do use cookies. 
Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow it to) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. 
We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

 

Confidentiality of Your Information

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

 

Third Party Links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. 
Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

 

COPPA Compliance

We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), and we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

 

Online Only

This online Privacy Policy applies only to information collected through our website and not to any information collected offline.

 

Your Consent

By using our site, you consent to our website Privacy Policy.

 

Modification Notification

If we decide to change our Privacy Policy, we will update the Privacy Policy modification date below. 
Last modified:  2018. 04. 20

 

Contact Us

If you have any questions about our Privacy Policy, please contact us at support@sonicake.com

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Term of Use

Introduction

These Terms of Use govern your use of this website. By using this website, you accept these Terms of Use in full. If you disagree with these Terms of Use or any part of these Terms of Use, you must not use this website.

This website uses cookies. By using this website and agreeing to these Terms of Use, you consent to sonicake.com's use of cookies in accordance with the terms of sonicake.com's Privacy Policy.

 

License to Use the Website

Unless otherwise stated, sonicake.com and / or its licensors own the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property rights are reserved.

You may view, download (for caching purposes only), and print pages, user manuals, or other product information from the website for your own personal use, subject to the restrictions set out below and elsewhere in these Terms of Use.

 

You must not:

  • Republish material from this website (including republication on another website), sell, rent or sub-license material from the website.

  • Show any material from the website in public.

  • Reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose.

  • Edit or otherwise modify any material on the website.

  • Redistribute material from this website except for content specifically and expressly made available for redistribution.

 

Acceptable Use

You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website, or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website without sonicake.com's express written consent.

You must not use this website to transmit or send unsolicited commercial communications.

You must not use this website for any purposes related to marketing without sonicake.com's express written consent.

 

User content

In these Terms of Use, "your user content" means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to this website, for whatever purpose.

You grant to sonicake.com a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media. You also grant to sonicake.com the right to sub-license these rights, and the right to bring an action for infringement of these rights.

Your user content must not be illegal or unlawful, must not infringe any third party's legal rights, and must not be capable of giving rise to legal action whether against you or sonicake.com or a third party (in each case under any applicable law).

You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.

sonicake.com reserves the right to edit or remove any material submitted to this website, or stored on sonicake.com's servers, or hosted or published upon this website.

Notwithstanding sonicake.com's rights under these Terms of Use in relation to user content, sonicake.com does not undertake to monitor the submission of such content to, or the publication of such content on, this website.

 

Limitations or Liability

sonicake.com will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website:

  • To the extent that the website is provided free-of-charge, for any direct loss

  • For any indirect, special or consequential loss

  • For any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.

These limitations of liability apply even if sonicake.com has been expressly advised of the potential loss.

 

Exceptions

Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit, and nothing in this website disclaimer will exclude or limit sonicake.com's liability in respect of any:

  • Death or personal injury caused by sonicake.com's negligence

  • Fraud or fraudulent misrepresentation on the part of sonicake.com

  • Matter which it would be illegal or unlawful for sonicake.com to exclude or limit, or to attempt or purport to exclude or limit, its liability.

 

Reasonableness

By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable.

If you do not think they are reasonable, you must not use this website.

 

Other Parties

You accept that, as a limited liability entity, sonicake.com has an interest in limiting the personal liability of its officers and employees. You agree that you will not bring any claim personally against sonicake.com's officers or employees in respect of any losses you suffer in connection with the website.

Without prejudice to the foregoing paragraph, you agree that the limitations of warranties and liability set out in this website disclaimer will protect sonicake.com's officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as sonicake.com

 

Unenforceable Provisions

If any provision of this website disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this website disclaimer.

 

Indemnity

You hereby indemnify sonicake.com and undertake to keep sonicake.com indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by sonicake.com to a third party in settlement of a claim or dispute on the advice of sonicake.com's legal advisers) incurred or suffered by sonicake.com arising out of any breach by you of any provision of these Terms of Use, or arising out of any claim that you have breached any provision of these Terms of Use.

 

Breaches

Without prejudice to sonicake.com's other rights under these Terms of Use, if you breach these Terms of Use in any way, sonicake.com may take such action as sonicake.com deems appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.

 

Assignment

sonicake.com may transfer, sub-contract or otherwise deal with sonicake.com's rights and/or obligations under these Terms of Use without notifying you or obtaining your consent. You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these Terms of Use.

 

Severability

If a provision of these Terms of Use is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

 

Entire Agreement

These Terms of Use, together with sonicake.com's Privacy Policy, constitute the entire agreement between you and sonicake.com in relation to your use of this website, and supersede all previous agreements in respect of your use of this website.

 

Law and Jurisdiction

These Terms of Use will be governed by and construed in accordance with HK law, and any disputes relating to these Terms of Use will be subject to the exclusive jurisdiction of the courts of Hong Kong.

 

Modification Notification

If we decide to change our Terms of Use, we will update the Terms of Use modification date below.

Last Modified: 2018.04.20

 

Contact us

If you have any questions about our Terms of Use, please contact us at support@sonicake.com