Do your pedals include a power adapter?
Our mini-stompbox and dual-footswitch series pedals do not include a power adapter. they work with a 9v center-negative regular pedal power supply. please ensure you have an appropriate adapter for use. the sonicbar and matribox series are powered by a dc 9v center-negative power jack, and the power adapter is included in the package.
Is there an on/off button on the matribox ⅱ?
There is no on/off switch on the matribox ⅱ; you need to unplug it to turn it off.
Is there a way to use headphones with the sonic wood?
Unfortunately, the sonic wood pedal does not support headphone use.
Do i need an extra preamp pedal to use the sonic ir?
Yes, the ir emulates a cabinet, but without a preamp, you will not have any sound.
Do delay trails continue when levitate's effect is bypassed?
The delay trails on the levitate continue. tap to switch the reverb on/off. hold to turn on the trail function, which will affect both the delay and reverb effects.
What's the shipping fee?
Free shipping on all products.
Which countries do you ship to?
We can ship to the following countries and regions: the united states, the united kingdom, canada, australia, and the european union. free shipping is available for all purchases.
What payment methods do you accept?
We currently accept payments only through paypal. for more details, please check out: payment policy.
Where can i find the return address?
Please contact us at support@sonicake.com with your purchase platform, email, and order number. after you have received return authorization from our customer service, we will send you the return shipping address.
Where are you located?
We are located in changsha, hunan, china, where all of our products are manufactured and packaged. our warehouses are strategically placed in various countries worldwide, including the united states, canada, germany, the united kingdom, australia, japan, and brazil. to enhance customer service, purchasing rights are restricted in select countries such as south korea, mexico, and brazil. our products are available for purchase on platforms like amazon, ebay, aliexpress, shopee, and mercadolibre.
What's the warranty on your products?
Our products come with a one-year warranty. if there are any defects in materials or workmanship during normal use, we'll replace them. this warranty applies to the original purchaser from the date of purchase. it's our sole remedy and doesn't cover indirect or incidental damages.